Privacy policy

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Transcontinental Inc. and its affiliates (collectively, “TC Transcontinental” or “we”) agree to maintain the privacy, security and accuracy of the Personal Information (as hereinafter defined) which are under our care or control. This Privacy Policy intends to inform you of our privacy practices with respect to our collection, use and disclosure of Personal Information. This Privacy Policy does not apply to the Personal Information of our employees, our consultants or other individuals assigned to TC Transcontinental, or to any information that is not Personal Information.



TC Transcontinental is responsible for Personal Information under its care or control and has designated a Chief Privacy Officer who must ensure compliance with this Privacy Policy and applicable privacy laws. If you have any concerns, questions, requests or complaints about this Privacy Policy or the processing of your Personal Information, please contact our Chief Privacy Officer by email at or by fax at (514) 954-2802.
Alternatively, you can contact our Chief Privacy Officer by mail at:

Christine Desaulniers
Chief Privacy Officer
Transcontinental Inc.
1 Place Ville Marie, Suite 3240
Montréal, Québec H3B 0G1


Collection, use and disclosure of personal information

Personal Information

The types of Personal Information that we may collect from time to time may include your name, address, telephone number, e-mail address, contact details, financial, credit or billing information and other personally identifiable information (“Personal Information”).

Collection, Use and Disclosure

Personal Information may be collected through your voluntary disclosure, use of our services or websites, purchase of our products, subscription to our publications, completion of registration or subscription forms, by means of surveys, entry to a contest or other promotion or through third party agents, contractors, vendors or suppliers who provide products and services to us (“Service Providers”), as well as through our third party business partners to whom we provide our products and services.

We collect, use and/or disclose your Personal Information for the following purposes:

  • to create and maintain client accounts;
  • to provide the product, service or information you requested;
  • to communicate with you regarding the products and services you requested and to respond to your requests and inquiries;
  • to process payments and collect unpaid accounts;
  • to detect and protect against error, fraud, theft and other illegal activity;
  • to better understand your needs and preferences;
  • to engage in business transactions;
  • to provide customer service;
  • to organize and administer contests and/or surveys;
  • to inform you of special offers and promotions;
  • to meet legal requirements; and/or
  • for any other purpose for which you otherwise give your consent.

Disclosure to TC Transcontinental

We may disclose your Personal Information within our organization in order to better serve you and to provide you with information about TC Transcontinental’s products and services.

When you provide Personal Information to us with respect to employment opportunities, including, but not limited to, your resume, we will treat such Personal Information on a confidential basis and use it only (i) to consider you for current or future employment opportunities within TC Transcontinental, and (ii) to contact you with respect to such employment opportunities. We will retain your Personal Information for further employment opportunities that may arise within TC Transcontinental, unless you inform us that you no longer want us to retain your information.

Disclosure to Service Providers

TC Transcontinental has operations in both Canada and the United States. We may transfer your Personal Information to Service Providers acting on our behalf for purposes mentioned in this Privacy Policy. Note that some of our Service Providers who process or handle Personal Information on our behalf may be located in a foreign jurisdiction.

We take reasonable steps to see that your data is treated in an appropriate and secure manner, in accordance with this Privacy Policy subject, however, to the legal requirements of the relevant foreign jurisdiction.

Disclosure in Business Transactions

TC Transcontinental may be involved in the sale, merger or restructuring of some or all of its business or assets. In the course of such transactions, TC Transcontinental may disclose your Personal Information to the purchaser or the new corporate entity. In such cases, TC Transcontinental will require such third parties to agree to protect the privacy of your Personal Information in accordance with this Privacy Policy and in accordance with applicable privacy laws.

We make reasonable efforts to ensure that your Personal Information is used and disclosed as provided for in this Privacy Policy, unless we have obtained your consent for other purposes, or as otherwise required or permitted by applicable laws.



We collect, use and disclose your Personal Information with your consent or as permitted or required by applicable law. Your consent may be express or implied, depending on the circumstances and applicable laws. If you provide Personal Information about another person to us, we assume you have obtained the valid consent of such individual to enable us to collect, use or disclose such information in accordance with this Privacy Policy. Any electronic communication that we send you, whether on our behalf or on behalf of our third party business partners, will include instructions on how to unsubscribe from any such future communications. If you do not consent, please do not provide your Personal Information or, where applicable, exercise opt-out options offered, or send an e-mail to

Note that if you withdraw your consent to certain uses of your Personal Information, we may not be able to provide you with certain of our services.


Privacy protection and our websites

TC Transcontinental sometimes collects Personal Information through its various websites. In this section, we provide you with additional information regarding such collection.


By using a browser feature called a “cookie” and other methods, TC Transcontinental and our third party Service Providers may gather non-personal information when you visit our websites, such as data about the frequency of your visits to our websites, the duration of your visits, the number of pages you view and the type of Internet browser and operating system you use. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser, but not necessarily the visitor, to our computers each time our websites are visited. Website visitor information is collected on an anonymous basis, which means that no Personal Information is associated with such data, unless a visitor specifically provides us with such information (e.g. by enrolling to our services or by sending us a message from our websites).

In addition to the identified purposes described in this Privacy Policy, we may use information obtained from our websites and share it with other organizations with whom we have a business relationship to measure the use of our websites and to improve the functionality and content of our websites. TC Transcontinental and our third party Service Providers may also use cookies and invisible web beacons to deliver interest-based advertisements that are relevant and targeted to the visitors of our websites.

You can manage your cookies by installing a third party program or by reconfiguring your web browser. Most web browsers are initially set up to accept cookies; however, you can delete or disable cookies by modifying your settings. If you decide to disable cookies on our websites, you may not be able to take full advantage of all website features.

Online Communications

If you are known to TC Transcontinental as a registered user of an online service that we offer, we may combine and store information about your use of our websites and the online information that you have provided us with, along with other online and offline information we may have collected.

Public Forums

Some of TC Transcontinental’s websites offer chat rooms and other public forums. Your voluntary disclosure of Personal Information on such forums is not governed by this Privacy Policy. TC Transcontinental is not responsible for any information disclosed in our chat rooms and/or public forums. Any such voluntary disclosure becomes public and are made at your own risk. Although it is prohibited to use our forums to collect e-mail addresses for sending unfounded or unsolicited messages or spamming, others may still capture your e‑mail address and send you messages if you provide your e-mail address; we cannot control such actions by others. We advise you to remain prudent and attentive at all times when using the Internet.


For your convenience, search functions are sometimes provided on our websites. We keep records of the words searched to learn more about what kind of information our visitors are seeking, and thus improve our products and services.


For your convenience, TC Transcontinental’s websites may contain hyperlinks to websites operated by third parties. When you click on one of these hyperlinks, you will be transferred from TC Transcontinental’s websites and be connected to a third party site, which may have different privacy policies and practices in place. This Privacy Policy is no longer applicable when you leave our websites. You should consult the privacy policies of these other entities before providing any Personal Information on their websites. TC Transcontinental is not responsible, nor do we accept any liability, for the Personal Information collection, use and disclosure practices of other entities to which our websites may link.

Individuals Under 18

No Personal Information should be submitted or posted on our websites by individuals under 18 years of age without their parent’s or legal guardian’s permission. We may request the Personal Information of an individual under 18 years of age for contest administration purposes. In the event we do so, we will request such individual’s parent or legal guardian to consent prior to collecting such information.



TC Transcontinental has implemented reasonable security measures to safeguard the Personal Information under our care or control. Any Personal Information maintained by TC Transcontinental is archived in a reasonably secured environment based on the nature of the information.  Credit card information is processed using industry-standard encryption technology. TC Transcontinental limits the collection of Personal Information to that which is necessary for the purpose(s) identified by TC Transcontinental unless otherwise required or permitted by law. Credit card information submitted to TC Transcontinental will be used only to complete the purchase and arrange for shipping (where applicable) and/or for credit verification purposes (where applicable). Our security policies and procedures are periodically reviewed and enhanced as necessary.

Only authorized employees, agents, partners and Service Providers may have access to Personal Information under our care or control. We instruct all of our authorized employees, agents, partners and Service Providers who have access to Personal Information to use appropriate privacy and security precautions when processing such information.


Accuracy and access

We use reasonable efforts to ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We do not routinely update your Personal Information, unless necessary. In order to help us maintain and ensure that your Personal Information is accurate and up-to-date, please inform us as soon as possible of any changes so that we can update our records.

If you wish to request access to your Personal Information under our care or control, or make changes to it, please send your request in writing to our Chief Privacy Officer at the address or numbers indicated above. In all cases, requests to access information or to change information will be treated in accordance with applicable law.


Changes to this privacy policy

TC Transcontinental reserves the right to modify this Privacy Policy at any time. Any such changes will be posted on TC Transcontinental’s websites and will take effect immediately upon posting. We will take reasonable measures to advise affected individuals of any material changes, if necessary. You may contact our Chief Privacy Officer at the address or numbers indicated above to obtain an up-to-date copy of this Privacy Policy.